Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Shipping Time
Estimated delivery times within South Africa are:
- Standard Shipping: 5–10 business days
- Remote Areas: 7–14 business days
Please note that delivery times may vary during peak periods, promotions, holidays, or due to courier delays beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions on selected orders.
Order Tracking
Once your order has been dispatched, tracking details will be sent via email or SMS where available.
If you have not received your tracking details within a few days of ordering, please contact us.
Incorrect Shipping Information
Please ensure your shipping address and contact information are correct before completing your purchase.
ScrubMe cannot be held responsible for orders delivered to incorrect addresses provided by customers.
Delayed or Lost Orders
While we work with trusted courier partners, delays can occasionally occur.
If your order has not arrived within the estimated delivery timeframe, please contact us and we will gladly assist in tracking your parcel.
Damaged Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the product and packaging so we can assist you as quickly as possible.
Contact Us
For any shipping-related questions, please contact us at:
Email: sales@scrubme-sa.com
Business Hours: Monday – Friday, 9AM – 5PM
Thank you for shopping with ScrubMe. 💛